About the Role
The Business Analyst role combines technical expertise with strong communication and relationship building skills. You’ll partner with our clients and internal teams for discovery, requirements gathering and documentation, implementation and testing; communicating with both technical and non-technical teams throughout the project lifecycle.
Responsibilities
- Facilitation of productive discussions with clients to uncover details on their current processes, responsibilities/ownerships, pain points, and opportunities to recommend improvements.
- Process design & business requirements document creation
- Apply best practices to requirements documentation including key drivers such as taxonomy design/inheritance, metadata & master data management, and security & compliance
- Develop & coordinate user acceptance testing plans, cases and ensure results are compiled into a clearly written report that is actionable to ensure an acceptable pass rate is achieved
- Document current and future state processes for client to ensure system and investment in data quality improvements will be known/understood by owners and maintained going forward
- Maintain working knowledge of an ever-evolving software solution while working collaboratively with colleagues to build shared knowledge
- Deliver projects on-time, within scope, and within budget
- Build technical, retail, and manufacturing industry knowledge
- Work collaboratively with Sitation teams such as Professional Services, Data & Analytics and Solution Implementation and the Client’s own resources to ensure the goals of the project are met with the highest quality standards
Requirements
- An experienced Business Analyst with 3+ years business process & requirements analysis (across multiple business roles/functions)
- Experience with productivity & process design tools such as MS Office, including Visio, Google Docs/Drive, and online project management & communication tools such as ClickUp
- Passionate about process and data quality improvement that can help the client connect the dots from low level maintenance of data to an improved customer experience which can be quantified
- A bachelor’s degree or higher in Business, IT/eCommerce, or English/Linguistics
- Inspire team with drive and motivation needed to proactively meet commitments
- Communicate and/or present new concepts and recommendations effectively with technical and non-technical roles across Sitation and the client
- Passionate about making customers successful
- Excited to work in a customer-centric environment
- Ability to manage multiple customer-facing projects at once
- Drive to solve problems through various approaches to all sorts of challenges, whether they be technical challenges, organizational challenges, customer challenges or personal challenges
- Curious and open to learning new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology
- Ability to shift gears and cope with changing circumstances easily
Preferred Qualifications
- PIM/MDM Certification(s) (Akeneo, Salsify, Riversand, or other enterprise platform)
- eCommerce platform engineering/business certification(s)
- Experience with Data management platforms (PIM, MDM, DAM, etc.)
Compensation
- This position is eligible for benefits including Medical, Dental and Vision
- Eligible for performance-based bonuses
- 100% Remote (Approx. 20% travel as needed)
- Compensation commensurate with experience
Sitation is an equal opportunity employer and is committed to workplace equality and a diverse, inclusive, and healthy professional environment.
